RETURNS
* Due to copyright reasons, all PDF items, Digital items, hardcopy Patterns & Kits sold are non-returnable, non-exchangeable.
* We are not able to exchange, refund or cancel any Instant Download items once they have been downloaded. We are also unable to exchange, refund or cancel any PDF items once they have been emailed.
* All customised, made-to-order, special order, customised/custom-on-order products, cut fabrics/ribbons/strings/cords/straps are non-returnable, non-exchangeable.
* Due to hygiene reasons, earrings also non-returnable, non-exchangeable.
* For all other products not mentioned above, a 7 day exchange policy for damaged-on-delivery or wrong goods apply.
* Goods must be returned unopened and unused in the original packaging & condition. Exchanges will be issued in the form of our store vouchers or can be used immediately upon our receipt of the returned item.
* The amount of exchanges do not include any handling fee charges or postage incurred delivering/returning/exchanging. You are responsible for all postage/shipping fees incurred in the course of returning or exchanging items.
* Any returns & exchanges must be reported within 3 days of receipt of the items.
* Shipping charges will not be refunded in the event where the buyer failed to collect their package from their Post Office or Postal Agent and the package is subsequently returned to us. Extra shipping charges must be paid to resend the package if preferred.
